Welcome to our artisanal café and confectionery specializing in handcrafted cakes and pastries. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and handle your personal data when you visit our establishment, use our services, or interact with our digital platforms.
We collect various types of information to provide you with exceptional service and personalized experiences. Personal Information includes your name, email address, phone number, billing and delivery addresses when you place orders or join our loyalty program. We also collect Transaction Data including purchase history, payment information, and order preferences to process transactions and improve our services.
Our systems automatically collect Technical Information such as IP addresses, browser types, device information, and website usage patterns through cookies and similar technologies. Additionally, we may collect Communication Data from your interactions with our customer service team, feedback forms, and social media engagement.
Your personal data serves multiple purposes in enhancing your experience with our café and confectionery. We use this information to process and fulfill your orders, manage reservations, and provide customer support services. Your data helps us personalize your experience by remembering your preferences, dietary restrictions, and favorite items.
We utilize your information for marketing communications, including promotional offers, seasonal specials, and new product announcements, always with your explicit consent. Quality improvement initiatives rely on analyzing customer feedback and usage patterns to refine our recipes, service delivery, and overall customer experience.
We maintain strict policies regarding data sharing and only disclose your information under specific circumstances. Service Providers who assist with payment processing, delivery services, marketing campaigns, and IT support may access your data under confidentiality agreements. We never sell your personal information to third parties for their marketing purposes.
Legal compliance may require us to disclose information when mandated by law, court orders, or regulatory requirements. In the event of business restructuring, mergers, or acquisitions, your data may be transferred as part of business assets, with continued privacy protection guarantees.
As part of our commitment to data protection, you enjoy comprehensive rights regarding your personal information:
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes encrypted data transmission, secure payment processing systems, regular security audits, and staff training on data protection protocols.
Access to personal data is restricted to authorized personnel who require this information to perform their job functions. We maintain backup systems and disaster recovery procedures to ensure data integrity and availability while preventing unauthorized access during emergencies.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Essential Cookies are necessary for website functionality, while Analytics Cookies help us understand user behavior and improve our services.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. We respect your choices and provide clear information about cookie usage through our cookie consent banner.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Customer account information is typically retained for the duration of your relationship with us plus additional periods required for legal compliance, dispute resolution, and business record-keeping.
Transaction records are maintained according to financial regulations and tax requirements. Marketing communications data is retained until you unsubscribe or request deletion. We regularly review and purge outdated information according to our data retention schedule.
When necessary for business operations, we may transfer your personal data to countries outside your jurisdiction. All international transfers comply with applicable data protection laws and include appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes to ensure your data receives equivalent protection.
Our services are not directed toward children under 16 years of age, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete such information from our systems and take steps to prevent future unauthorized collection.
This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email notifications or prominent website notices. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
We encourage you to review this policy regularly to stay informed about how we protect your privacy and handle your personal information. For questions about this Privacy Policy or our data practices, please reach out to our customer service team who will be happy to assist you.